Privacy Policy

Last Updated: December 2025

The following privacy statement explains how HJ GLOBAL FREIGHT PTY LTD (ABN: 67652455957) protects the privacy of personal information supplied by you when using our services. We understand how important your privacy is and warrant that information that is collected will only be used as outlined below.

1. Information We Collect

The kinds of personal information we collect and store will depend on what products and services you request from us. Personal information about you may be collected when you:

• Communicate with us by any form of media (telephone, email, contact form, etc.)
• Visit our website
• Contact us in person
• Request freight quotes or services

Other information about you may also be collected from third-party sources such as customs brokers, freight partners, and shipping carriers in connection with providing our services to you.

2. Types of Personal Information

Information collected may include:

• Your name and contact details (address, phone, email)
• Business information (company name, ABN, shipping addresses)
• Communications between you and us
• Transactional information about your use of our products and services
• Shipment details and cargo information
• Website usage data (cookies, IP address, browsing behavior)

3. Consent and Sensitive Information

As we are required by law to obtain your consent to the collection of "sensitive information," we will assume that you have consented to the collection of all information which is provided to us for use in accordance with this Privacy Policy, unless you tell us otherwise. You may withdraw your consent at any time by contacting us.

4. How We Use Your Information

We use your personal information to:

• Provide freight forwarding services and arrange transport on your behalf
• Process quotes, bookings, and shipments
• Communicate with you about your freight services
• Improve our services and enhance your customer experience
• Comply with legal obligations including customs, security, and immigration policies
• Send service updates and respond to your inquiries
• Maintain records for business operations and legal compliance

5. Information Disclosure to Third Parties

Under no circumstances will we sell your personal information. Information is only disclosed to a third party when:

• It is related to the provision and/or improvement of our services
• We are required to do so by Australian law
• You have provided consent for the disclosure of your information

Examples of where information may be disclosed (including parties both within Australia and overseas) may include:

• Freight companies and shipping carriers: To arrange and manage the transport of your shipments
• Customs brokers: For customs clearance and compliance
• Government agencies: In the interests of security, customs, and immigration policies
• Overseas freight partners: To facilitate international shipping and delivery
• Service providers: Such as IT service providers and payment processors who assist in our business operations

In all cases, these third parties are bound by strict guidelines to preserve your privacy and confidentiality.

6. Cookies and Website Technologies

We use cookies and other related technologies on our website. Cookies are small data files that are served by our platform and stored on your device. Our site uses cookies for the following purposes:

• To operate and personalize the website
• To improve user experience and website functionality
• To analyze how you use the site
• For analytics purposes (we use services like Vercel Analytics and Speed Insights)

Cookies may be dropped by us or third parties. You can control cookie settings through your browser preferences, though disabling cookies may affect your ability to use certain features of our website.

7. Email Communications

Email addresses recorded by us for specific requested services, quotes, and business communications are not disclosed to third parties and remain secured by us. If you subscribe to any newsletters or marketing communications, you are able to opt out of receiving such material at any time by unsubscribing through the specified channels provided in our emails or by contacting us directly.

8. Data Security

We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect your data from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

9. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including for legal, accounting, and reporting requirements. When your personal information is no longer required, we will securely delete or anonymize it.

10. Your Rights

Under Australian privacy laws, you have the right to:

• Access the personal information we hold about you (subject to certain exceptions)
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information in certain circumstances
• Withdraw consent for collection and use of your information
• Lodge a complaint about our privacy practices

To exercise any of these rights, please contact us using the details provided below.

11. International Data Transfers

As an international freight forwarder, we may transfer your personal information to overseas recipients, including freight partners, customs authorities, and shipping carriers in various countries. When we do so, we take reasonable steps to ensure that such recipients are subject to privacy obligations that provide similar protection to the Australian Privacy Principles.

12. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us so we can take appropriate action.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our website with a new "Last Updated" date. We encourage you to review this policy periodically.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us: